Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care 24×7 Service
HPE Foundation Care NBD Service
HPE Foundation Care CTR Service
Media
Get more from your IT investments – HPE Proactive Care
HPE Proactive Care helps you get more from your IT investments with proactive, tailored reports with advice to help prevent problems and rapid access to specialists if there is a problem.
HPE Foundation Care vs Warranty: What’s Right for You?
With HPE Foundation Care you enjoy support that is simple, affordable, scalable, and personal. 5 questions to ask in order to make sure you get the support you need.
Compatible products
- HPE ML350 GEN10 3104 1P 4LFF NHP SVR/TV
- HPE ML350 Gen10 3106 1P 16G 4LFF Svr/TV
- HPE ML350 Gen10 4110 1P 16G 8SFF Svr
- HPE ML350 Gen10 4114 2P 32G 8SFF Rck Svr
- HPE ML350 Gen10 5118 2P 32G 8SFF Svr
- HPE ProLiant ML350 Gen10 4110 1P 16GB-R E208i-a 8SFF 1x800W RPS Solution Svr
- HPE ProLiant ML350 Gen10 3204 1P 8GB-R S100i 4LFF-NHP 500W PS Server
- HPE ProLiant ML350 Gen10 3204 1P 16GB-R S100i 4LFF 1x500W RPS Server
- HPE ProLiant ML350 Gen10 4208 1P 16GB-R E208i-a 4LFF 1x500W RPS Server
- HPE ProLiant ML350 Gen10 4210 1P 16GB-R P408i-a 8SFF 1x800W RPS Server
- HPE ProLiant ML350 Gen10 4214 1P 32GB-R P408i-a 8SFF 1x800W RPS Server
- HPE ProLiant ML350 Gen10 5218 1P 32GB-R P408i-a 8SFF 2x800W RPS Server
Documents
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- HPE Foundation Care Service data sheet
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE Service Credits data sheet
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE 2017 LPR Highlights
- Dropbox Customer Story
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study
- Témoignage de client Dropbox
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- HPE Cluster Consistency Service
- Dropbox-Erfolgsgeschichte
- HPE NonStop BackBox Installation and Startup Service
- HPE Onsite Partitioning Service
- HPE Serviceguard for Linux Implementation Service
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HPE Transformation Workshop for Software-Defined Infrastructure (SDI) solution brief
- HPE Security Assessment Services
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study (German)
- HPE Foundation Care Parts Exchange Service data sheet, US English (A4)
- HPE Cloudline Support Services datasheet – US English
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- MTS Ukraine upgrades to scalable, flexible HPE network
- "MAXIMA boosts retail operations efficiency with
- HPE Foundation Care Parts Exchange Service data sheet, US English
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English (A4)
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Service Credits Menu technical white paper
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