Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care 24×7 Service
HPE Foundation Care NBD Service
HPE Foundation Care CTR Service
Compatible products
- HPE ProLiant DL20 Gen10 G5400 1P 8GB-U 2LFF NHP 290W PS Entry Server
- HPE ProLiant DL20 Gen10 E-2124 1P 16GB-U 2LFF 290W PS Perf Server
- HPE ProLiant DL20 Gen10 E-2136 1P 16GB-U 4SFF 500W PS Perf Server
- HPE ProLiant DL20 Gen10 E-2134 1P 16GB-U 4SFF 500W PS Solution Server
- HPE ProLiant DL20 Gen10 E-2124 1P 8GB-U 2LFF NHP 290W PS Entry Server
- HPE ProLiant DL20 Gen10 E-2224 1P 16GB-U S100i 4SFF 500W RPS Server
Documents
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE 2017 LPR Highlights
- HPE Service Credits data sheet
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- HPE Service Credits Menu technical white paper
- Dropbox Customer Story
- HPE Serviceguard for Linux Implementation Service
- HPE NonStop BackBox Installation and Startup Service
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Cluster Consistency Service
- HPE Cloudline Support Services datasheet – US English
- HPE Foundation Care Parts Exchange Service data sheet, US English
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Hardware Technical Support
- HPE Foundation Care Service data sheet
- HPE GreenLake with Nutanix for Private Cloud solution brief
- "MAXIMA boosts retail operations efficiency with
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- HPE Onsite Partitioning Service
- HPE Security Assessment Services
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- Témoignage de client Dropbox
- HPE Installation and Startup for HPE Virtual Connect Enterprise Manager
- Dropbox-Erfolgsgeschichte
- HP future-proofs data centers with best-in-class equipment – Case Study
- MTS Ukraine upgrades to scalable, flexible HPE network
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
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