Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care CTR Service
HPE Foundation Care 24×7 Service
HPE Foundation Care NBD Service
Compatible products
Documents
- HPE GreenLake for HPE SimpliVity service brief
- HPE Software Media and Documentation Updates Service
- HPE Software Support Service
- HPE Service Credits Menu technical white paper
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
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- HPE GreenLake with Nutanix for Databases solution brief
- HPE Installation and Startup Service for Microsoft Windows Server Operating System
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- Dropbox-Erfolgsgeschichte
- Témoignage de client Dropbox
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- Dropbox Customer Story
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study (German)
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE Recovery Manager Central Integration Service data sheet, US English (A4)
- HPE Serviceguard for Linux Implementation Service
- HPE Foundation Care Service data sheet
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
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- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study
- HPE Transformation Workshop for Software-Defined Infrastructure (SDI) solution brief
- HPE CS700 for VMware FW/SW Upgrade Service data sheet, US English
- HPE OneView with Insight Control server provisioning (ICsp) Installation and Startup Service data sheet
- Software Product List Collaborative Support provided by HPE technical white paper
- HPE Installation and Startup Service for VMware vRealize Operations Manager
- HPE Installation and Startup Service for VMware vSphere with Operations Management
- HPE Installation and Startup Service for Microsoft Windows Server Operating System data sheet
- HPE Helion CloudSystem Accelerator Service: HPE Technology Consulting data sheet
- HPE Software Update Installation
- HPE OneView with Insight Control server provisioning (ICsp) Installation and Startup Service data sheet
- HP Insight Management Optimization Service
- HPE IT Automation Service data sheet
- HPE Operating System Patch Analysis Service
- HPE Software Support Service
- HPE OneView Implementation Service: HPE Packaged Consulting Services data sheet
- HPE Helion CloudSystem Accelerator Service data sheet, US English (A4)
- HPE Software Update Installation
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