Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
HPE Foundation Care 24×7 Service
HPE Foundation Care NBD Service
HPE Foundation Care CTR Service
For products covered by Foundation Care, HPE offers three distinct service levels:
Media
Get more from your IT investments – HPE Proactive Care
HPE Proactive Care helps you get more from your IT investments with proactive, tailored reports with advice to help prevent problems and rapid access to specialists if there is a problem.
HPE Foundation Care vs Warranty: What’s Right for You?
With HPE Foundation Care you enjoy support that is simple, affordable, scalable, and personal. 5 questions to ask in order to make sure you get the support you need.
Compatible products
- HPE ProLiant DL385 Gen10 7251 1P 16GB-R E208i-a 8LFF SATA 500W PS Entry Server
- HPE DL385 Gen10 7251 1P 16GB 8SFF Svr
- HPE ProLiant DL385 Gen10 7251 1P 32GB-R P816i-a 12LFF SATA 800W PS Base Server
- HPE DL385 Gen10 7301 1P 16GB 8SFF Svr
- HPE ProLiant DL385 Gen10 7401 1P 32GB-R P408i-a 24SFF SAS 800W PS Base Server
- HPE ProLiant DL385 Gen10 7451 2P 64GB-R P408i-a 8SFF SAS 2x800W PS Perf Server
- HPE ProLiant DL385 Gen10 7251 1P 16GB-R P408i-a 8SFF 500W RPS Solution Server
- HPE ProLiant DL385 Gen10 7351 1P 32GB-R P408i-a 8SFF 800W PS Solution Server
- HPE ProLiant DL385 Gen10 7551 1P 32GB-R P408i-a 8SFF 800W PS Base Server
- HPE ProLiant DL385 Gen10 7251 2.1GHz 8-core 1P 16GB-R P408i-a 8SFF 500W PS Server
- HPE ProLiant DL385 Gen10 7301 1P 32GB-R P408i-a 8SFF 800W PS Server
- HPE ProLiant DL385 Gen10 7262 1P 16GB-R 12LFF 800W RPS Server
- HPE ProLiant DL385 Gen10 7262 1P 16GB-R 8SFF 800W RPS Server
- HPE ProLiant DL385 Gen10 7452 1P 16GB-R 24SFF 800W RPS Server
- HPE ProLiant DL385 Gen10 7302 1P 16GB-R 8SFF 800W RPS Server
Documents
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- HPE Security Assessment Services
- HPE Service Credits Menu technical white paper
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE 2017 LPR Highlights
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE Service Credits data sheet
- HPE Foundation Care Service data sheet
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- HPE Cluster Consistency Service
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Cloudline Support Services datasheet – US English
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Hardware Technical Support
- HPE Foundation Care Parts Exchange Service data sheet, US English
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HPE Serviceguard for Linux Implementation Service
- Dropbox Customer Story
- HPE NonStop BackBox Installation and Startup Service
- HPE Installation and Startup for HPE Virtual Connect Enterprise Manager
- Dropbox-Erfolgsgeschichte
- MTS Ukraine upgrades to scalable, flexible HPE network
- Témoignage de client Dropbox
- HP future-proofs data centers with best-in-class equipment – Case Study
- "MAXIMA boosts retail operations efficiency with
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- HPE Onsite Partitioning Service
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
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