Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
HPE Foundation Care NBD Service
HPE For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care 24×7 Service
HPE Foundation Care CTR Service
Compatible products
- HPE MSA 2050 SAN Dual Controller LFF Storage
- HPE MSA 2050 SAN Dual Controller SFF Storage
- HPE MSA 2050 SAN NEBS Certified DC Power SFF Storage
- HPE MSA 2050 SAS Dual Controller LFF Storage
- HPE MSA 2050 SAS Dual Controller SFF Storage
- HPE MSA 2050 SAS NEBS Certified DC Power SFF Storage
- HPE MSA 2050 SAN DC Power LFF Storage
- HPE MSA 2050 SAS DC Power LFF Storage
- HPE MSA 2050 SAN w/6x 1.2TB SFF HDD 7.2TB w/o SFP Bundle/TVlite
- HPE MSA 2050 SAS w/6x 1.2TB SFF HDD 7.2TB w/o SFP Bundle/TVlite
Documents
- HPE Service Credits Menu technical white paper
- HPE Partner Branded Support data sheet
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- Dropbox Customer Story
- MTS Ukraine upgrades to scalable, flexible HPE network
- "MAXIMA boosts retail operations efficiency with
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- Dropbox-Erfolgsgeschichte
- HPE Basic Implementation Service for Hadoop data sheet, US English (A4)
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study (German)
- Témoignage de client Dropbox
- HPE Installation and Startup Service for VMware vRealize Operations Manager
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study
- HPE Installation and Startup Service for VMware vSphere with Operations Management
- HPE Operating System Patch Analysis Service
- HPE Partner Branded Support data sheet
- HPE Transformation Workshop for Software-Defined Infrastructure (SDI) solution brief
- HPE Service Credits data sheet
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