Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Features
Faster resolution from specially trained, solution-oriented advanced resources
Identification of risks and issues through regular device-based proactive scans
Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products
Recommendations for firmware version and software patching on supported products
Knowledge database and HPE Support Center access Knowledge database and HPE Support Center access Access to firmware updates (for eligible products)
Compatible products
- HPE ProLiant DL385 Gen10 7251 1P 16GB-R E208i-a 8LFF SATA 500W PS Entry Server
- HPE DL385 Gen10 7251 1P 16GB 8SFF Svr
- HPE ProLiant DL385 Gen10 7251 1P 32GB-R P816i-a 12LFF SATA 800W PS Base Server
- HPE DL385 Gen10 7301 1P 16GB 8SFF Svr
- HPE ProLiant DL385 Gen10 7401 1P 32GB-R P408i-a 24SFF SAS 800W PS Base Server
- HPE ProLiant DL385 Gen10 7451 2P 64GB-R P408i-a 8SFF SAS 2x800W PS Perf Server
- HPE ProLiant DL385 Gen10 7251 1P 16GB-R P408i-a 8SFF 500W RPS Solution Server
- HPE ProLiant DL385 Gen10 7351 1P 32GB-R P408i-a 8SFF 800W PS Solution Server
- HPE ProLiant DL385 Gen10 7551 1P 32GB-R P408i-a 8SFF 800W PS Base Server
- HPE ProLiant DL385 Gen10 7251 2.1GHz 8-core 1P 16GB-R P408i-a 8SFF 500W PS Server
- HPE ProLiant DL385 Gen10 7301 1P 32GB-R P408i-a 8SFF 800W PS Server
- HPE ProLiant DL385 Gen10 7262 1P 16GB-R 12LFF 800W RPS Server
- HPE ProLiant DL385 Gen10 7262 1P 16GB-R 8SFF 800W RPS Server
- HPE ProLiant DL385 Gen10 7452 1P 16GB-R 24SFF 800W RPS Server
- HPE ProLiant DL385 Gen10 7302 1P 16GB-R 8SFF 800W RPS Server
Documents
- HPE Basic Implementation Service for Hadoop data sheet, US English
- Shift to digital with HPE Pointnext transforms construction management at Interoc
- HPE Basic Implementation Service for Hadoop data sheet, US English (A4)
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- HPE Partner Branded Support data sheet
- Dropbox-Erfolgsgeschichte
- HPE Partner Branded Support data sheet
- Témoignage de client Dropbox
- MTS Ukraine upgrades to scalable, flexible HPE network
- HP future-proofs data centers with best-in-class equipment – Case Study
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HPE Proactive Care Service: Support Services data sheet
- Dropbox Customer Story
- HPE Installation and Startup Service for VMware vRealize Operations Manager
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Installation and Startup Service for VMware vSphere with Operations Management
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE GreenLake with Nutanix for Databases solution brief
- HPE Service Credits data sheet
- HPE Service Credits Menu technical white paper
- "MAXIMA boosts retail operations efficiency with
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