Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
HPE Foundation Care NBD Service
HPE Foundation Care CTR Service
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care 24×7 Service
Compatible products
- HPE ProLiant MicroServer Gen10 X3216 1P 8GB-U 4LFF NHP SATA 200W PS Entry Server
- HPE ProLiant MicroServer Gen10 X3421 1P 8GB-U 4LFF NHP SATA 200W PS Soln Server
- HPE ProLiant MicroServer Gen10 X3418 1P 8GB-U 4LFF NHP 200W PS Perf Server
Documents
- HPE Foundation Care Service data sheet
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Transformation Workshop for Software-Defined Infrastructure (SDI) solution brief
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HPE Serviceguard for Linux Implementation Service
- HPE Foundation Care Parts Exchange Service data sheet, US English
- HPE Cloudline Support Services datasheet – US English
- HPE NonStop BackBox Installation and Startup Service
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study (German)
- Dropbox-Erfolgsgeschichte
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study
- HPE Foundation Care Parts Exchange Service data sheet, US English (A4)
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- Dropbox Customer Story
- HPE 2017 LPR Highlights
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- HPE Security Assessment Services
- HPE Onsite Partitioning Service
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English (A4)
- "MAXIMA boosts retail operations efficiency with
- MTS Ukraine upgrades to scalable, flexible HPE network
- HPE Cluster Consistency Service
- Témoignage de client Dropbox
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Service Credits Menu technical white paper
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- HPE Service Credits data sheet
- HPE GreenLake for HPE SimpliVity service brief
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
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