Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
HPE Foundation Care CTR Service
HPE Foundation Care 24×7 Service
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care NBD Service
Compatible products
- HPE ProLiant DL160 Gen10 3106 1P 16GB-R S100i 4LFF 1x500W PS Server
- HPE ProLiant DL160 Gen10 4110 1P 16GB-R S100i 8SFF 1x500W PS Server
- HPE ProLiant DL160 Gen10 4208 1P 16GB-R 8SFF 500W PS Server
Documents
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- HPE Service Credits data sheet
- HPE Service Credits Menu technical white paper
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake for HPE SimpliVity service brief
- Dropbox-Erfolgsgeschichte
- Dropbox Customer Story
- HPE Security Assessment Services
- HPE Onsite Partitioning Service
- Témoignage de client Dropbox
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- HPE Parts Exchange Service data sheet
- HPE Foundation Care Service data sheet
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE GreenLake with Nutanix for Databases solution brief
- HPE Hardware Technical Support
- HPE Hardware Support Offsite Return Services: Support Solutions Services data sheet
- HPE Cloudline Support Services datasheet – US English
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Foundation Care Parts Exchange Service data sheet, US English
- HPE NonStop BackBox Installation and Startup Service
- MTS Ukraine upgrades to scalable, flexible HPE network
- HPE Serviceguard for Linux Implementation Service
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE Cluster Consistency Service
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- "MAXIMA boosts retail operations efficiency with
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- HPE 2017 LPR Highlights
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