Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Features
Faster resolution from specially trained, solution-oriented advanced resources
Knowledge database and HPE Support Center access Knowledge database and HPE Support Center access Access to firmware updates (for eligible products)
Recommendations for firmware version and software patching on supported products
Identification of risks and issues through regular device-based proactive scans
Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products
Compatible products
- HPE ML350 GEN10 3104 1P 4LFF NHP SVR/TV
- HPE ML350 Gen10 3106 1P 16G 4LFF Svr/TV
- HPE ML350 Gen10 4110 1P 16G 8SFF Svr
- HPE ML350 Gen10 4114 2P 32G 8SFF Rck Svr
- HPE ML350 Gen10 5118 2P 32G 8SFF Svr
- HPE ProLiant ML350 Gen10 4110 1P 16GB-R E208i-a 8SFF 1x800W RPS Solution Svr
- HPE ProLiant ML350 Gen10 3204 1P 8GB-R S100i 4LFF-NHP 500W PS Server
- HPE ProLiant ML350 Gen10 3204 1P 16GB-R S100i 4LFF 1x500W RPS Server
- HPE ProLiant ML350 Gen10 4208 1P 16GB-R E208i-a 4LFF 1x500W RPS Server
- HPE ProLiant ML350 Gen10 4210 1P 16GB-R P408i-a 8SFF 1x800W RPS Server
- HPE ProLiant ML350 Gen10 4214 1P 32GB-R P408i-a 8SFF 1x800W RPS Server
- HPE ProLiant ML350 Gen10 5218 1P 32GB-R P408i-a 8SFF 2x800W RPS Server
Documents
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE GreenLake for HPE SimpliVity service brief
- "MAXIMA boosts retail operations efficiency with
- MTS Ukraine upgrades to scalable, flexible HPE network
- HPE Partner Branded Support data sheet
- HPE Installation and Startup Service for VMware vRealize Operations Manager
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study (German)
- HPE Partner Branded Support data sheet
- HPE Transformation Workshop for Software-Defined Infrastructure (SDI) solution brief
- HPE Operating System Patch Analysis Service
- HPE Installation and Startup Service for VMware vSphere with Operations Management
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- Dropbox-Erfolgsgeschichte
- HPE Basic Implementation Service for Hadoop data sheet, US English (A4)
- HPE Proactive Care Service: Support Services data sheet
- Témoignage de client Dropbox
- SUBSEA 7 TS Network Consulting for Skype for Business – Case Study
- Dropbox Customer Story
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE Service Credits Menu technical white paper
- HPE Service Credits data sheet
- Shift to digital with HPE Pointnext transforms construction management at Interoc
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