Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Features
Faster resolution from specially trained, solution-oriented advanced resources
Recommendations for firmware version and software patching on supported products
Identification of risks and issues through regular device-based proactive scans
Basic Software Support and Collaborative Call Management for selected non-HPE software on eligible HPE hardware products
Knowledge database and HPE Support Center access Knowledge database and HPE Support Center access Access to firmware updates (for eligible products)
Compatible products
- HPE ProLiant ML30 Gen10 E-2124 1P 8GB-U S100i 4LFF NHP 350W PS Entry Server
- HPE ProLiant ML30 Gen10 E-2124 1P 16GB-U S100i 4LFF 350W PS Perf Server
- HPE ProLiant ML30 Gen10 E-2134 1P 16GB-U S100i 4LFF 500W RPS Perf Server
- HPE ProLiant ML30 Gen10 E-2134 1P 16GB-U S100i 8SFF 500W RPS Solution Server
- HPE ProLiant ML30 Gen10 E-2224 1P 16GB-U S100i 4LFF 350W PS Server
Documents
- HPE Service Credits Menu technical white paper
- HPE Service Credits data sheet
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE Installation and Startup Service for VMware vSphere with Operations Management
- HPE Installation and Startup Service for VMware vRealize Operations Manager
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Proactive Care Service: Support Services data sheet
- Dropbox Customer Story
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE Partner Branded Support data sheet
- MTS Ukraine upgrades to scalable, flexible HPE network
- Dropbox-Erfolgsgeschichte
- Témoignage de client Dropbox
- HPE Partner Branded Support data sheet
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- Shift to digital with HPE Pointnext transforms construction management at Interoc
- HPE Basic Implementation Service for Hadoop data sheet, US English (A4)
- HPE Basic Implementation Service for Hadoop data sheet, US English
- "MAXIMA boosts retail operations efficiency with
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