Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
Features
Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
HPE Proactive Care can help you to improve the return on your investment with features designed to:
Help provide recommendations for firmware version and software patching on supported products to help prevent problems
Media
Get more from your IT investments – HPE Proactive Care
HPE Proactive Care helps you get more from your IT investments with proactive, tailored reports with advice to help prevent problems and rapid access to specialists if there is a problem.
HPE Foundation Care vs Warranty: What’s Right for You?
With HPE Foundation Care you enjoy support that is simple, affordable, scalable, and personal. 5 questions to ask in order to make sure you get the support you need.
Compatible products
- HPE ProLiant DL325 Gen10 7251 1P 8GB-R E208i-a 4LFF 500W PS Entry Server
- HPE ProLiant DL325 Gen10 7351P 1P 16GB-R E208i-a 8SFF 1x500W PS Performance Server
- HPE ProLiant DL325 Gen10 7401P 1P 32GB-R P408i-a 8SFF 1x800W PS Performance Server
- HPE ProLiant DL325 Gen10 7251 1P 16GB-R P408i-a 8SFF 2x500W PS Solution Server
- HPE ProLiant DL325 Gen10 7351P 1P 16GB-R P408i-a 8SFF 500W RPS Performance Server
- HPE ProLiant DL325 Gen10 7402P 1P 64GB-R P408i-a 8SFF 800W RPS Server
- HPE ProLiant DL325 Gen10 7262 1P 16GB-R S100i 4LFF 800W RPS Server
- HPE ProLiant DL325 Gen10 7262 1P 16GB-R P408i-a 8SFF 500W RPS Server
- HPE ProLiant DL325 Gen10 7302P 1P 16GB-R P408i-a 8SFF 800W RPS Server
Documents
- HPE Operating System Patch Analysis Service
- HPE GreenLake with Nutanix for Databases solution brief
- Dropbox Customer Story
- HPE Proactive Care Service: Support Services data sheet
- Témoignage de client Dropbox
- HPE Partner Branded Support data sheet
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- HPE GreenLake for HPE SimpliVity service brief
- HPE Service Credits data sheet
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
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