Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care 24×7 Service
HPE Foundation Care NBD Service
HPE Foundation Care CTR Service
Media
Get more from your IT investments – HPE Proactive Care
HPE Proactive Care helps you get more from your IT investments with proactive, tailored reports with advice to help prevent problems and rapid access to specialists if there is a problem.
HPE Foundation Care vs Warranty: What’s Right for You?
With HPE Foundation Care you enjoy support that is simple, affordable, scalable, and personal. 5 questions to ask in order to make sure you get the support you need.
Compatible products
- HPE ProLiant ML30 Gen10 E-2124 1P 8GB-U S100i 4LFF NHP 350W PS Entry Server
- HPE ProLiant ML30 Gen10 E-2124 1P 16GB-U S100i 4LFF 350W PS Perf Server
- HPE ProLiant ML30 Gen10 E-2134 1P 16GB-U S100i 4LFF 500W RPS Perf Server
- HPE ProLiant ML30 Gen10 E-2134 1P 16GB-U S100i 8SFF 500W RPS Solution Server
- HPE ProLiant ML30 Gen10 E-2224 1P 16GB-U S100i 4LFF 350W PS Server
Documents
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- MTS Ukraine upgrades to scalable, flexible HPE network
- HPE Service Credits Menu technical white paper
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Hardware Technical Support
- HPE Foundation Care Service data sheet
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE 2017 LPR Highlights
- HPE Service Credits data sheet
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- Dropbox Customer Story
- HPE Serviceguard for Linux Implementation Service
- HPE NonStop BackBox Installation and Startup Service
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Cluster Consistency Service
- HPE Cloudline Support Services datasheet – US English
- HPE Foundation Care Parts Exchange Service data sheet, US English
- "MAXIMA boosts retail operations efficiency with
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- HPE Onsite Partitioning Service
- HPE Security Assessment Services
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- HP future-proofs data centers with best-in-class equipment – Case Study
- Témoignage de client Dropbox
- HPE Installation and Startup for HPE Virtual Connect Enterprise Manager
- Dropbox-Erfolgsgeschichte
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