Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care 24×7 Service
HPE Foundation Care NBD Service
HPE Foundation Care CTR Service
Compatible products
- HPE ProLiant DL325 Gen10 7251 1P 8GB-R E208i-a 4LFF 500W PS Entry Server
- HPE ProLiant DL325 Gen10 7351P 1P 16GB-R E208i-a 8SFF 1x500W PS Performance Server
- HPE ProLiant DL325 Gen10 7401P 1P 32GB-R P408i-a 8SFF 1x800W PS Performance Server
- HPE ProLiant DL325 Gen10 7251 1P 16GB-R P408i-a 8SFF 2x500W PS Solution Server
- HPE ProLiant DL325 Gen10 7351P 1P 16GB-R P408i-a 8SFF 500W RPS Performance Server
- HPE ProLiant DL325 Gen10 7402P 1P 64GB-R P408i-a 8SFF 800W RPS Server
- HPE ProLiant DL325 Gen10 7262 1P 16GB-R S100i 4LFF 800W RPS Server
- HPE ProLiant DL325 Gen10 7262 1P 16GB-R P408i-a 8SFF 500W RPS Server
- HPE ProLiant DL325 Gen10 7302P 1P 16GB-R P408i-a 8SFF 800W RPS Server
Documents
- HPE Service Credits Menu technical white paper
- HPE Foundation Care Parts Exchange Service data sheet, US English (A4)
- HPE 2017 LPR Highlights
- HPE Service Credits data sheet
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- HPE GreenLake with Nutanix for Databases solution brief
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Foundation Care Parts Exchange Service data sheet, US English
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- MTS Ukraine upgrades to scalable, flexible HPE network
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE Security Assessment Services
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Transformation Workshop for Software-Defined Infrastructure (SDI) solution brief
- Témoignage de client Dropbox
- Dropbox-Erfolgsgeschichte
- "MAXIMA boosts retail operations efficiency with
- HPE Cloudline Support Services datasheet – US English
- HPE Onsite Partitioning Service
- HPE Foundation Care Service data sheet
- HPE NonStop BackBox Installation and Startup Service
- Dropbox Customer Story
- HPE Cluster Consistency Service
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English (A4)
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HPE Serviceguard for Linux Implementation Service
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