Description
Lifecycle
- Obsolete Date 31-12-2099
Overview
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features
For products covered by Foundation Care, HPE offers three distinct service levels:
HPE Foundation Care NBD Service
HPE Foundation Care CTR Service
HPE Foundation Care 24×7 Service
Compatible products
- HPE ProLiant DL180 Gen10 4110 1P 16GB-R S100i 8LFF 1x500W PS Server
- HPE ProLiant DL180 Gen10 3106 1P 16GB-R S100i 8SFF 1x500W PS Server
- HPE ProLiant DL180 Gen10 4110 1P 16GB-R S100i 8SFF 1x500W PS Server
- HPE DL180 Gen10 4208 1P 16G 8SFF Svr
Documents
- HPE 2017 LPR Highlights
- "MAXIMA boosts retail operations efficiency with
- HPE Customer Support Technical Assistance Day Service: HPE Lifecycle Event Services data sheet
- HPE Service Credits Menu technical white paper
- Témoignage de client Dropbox
- Dropbox Customer Story
- HPE GreenLake with Nutanix for End User Computing solution brief
- HPE GreenLake for HPE SimpliVity service brief
- HPE GreenLake with Nutanix for Private Cloud solution brief
- HPE Hardware Support Onsite Service – Contractual Services data sheet – US English (A4)
- HPE Security Assessment Services
- HPE Onsite Partitioning Service
- Dropbox-Erfolgsgeschichte
- HPE Foundation Care Service data sheet
- HPE Hardware Support Offsite Return Services: Support Solutions Services data sheet
- HPE Parts Exchange Service data sheet
- HPE GreenLake with Nutanix for Databases solution brief
- HPE Foundation Care Parts Exchange Service data sheet, US English
- MTS Ukraine upgrades to scalable, flexible HPE network
- HPE Hardware Technical Support
- HPE 3PAR StoreServ 7000 Storage Installation and Startup Service data sheet – US English
- HPE Cloudline Support Services datasheet – US English
- Tel-Aviv Stock Exchange (TASE) with HPE Data Center Platform Consulting Services – Case Study
- HP future-proofs data centers with best-in-class equipment – Case Study
- HPE NonStop BackBox Installation and Startup Service
- HPE Cluster Consistency Service
- Accelerate your hybrid journey: HPE Pointnext Services for VMware-focused software-defined infrastructure brochure
- HPE Serviceguard for Linux Implementation Service
- HPE Composable Fabric Deployment and Integration Service for Composable Rack data sheet
- HPE Backup & Recovery Modernization Service – Level 1 and 2 data sheet – US English (A4)
- HPE Service Credits data sheet
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